I've generated also a logfile, but I don't know how to send it (only jpg.).a totally newbie, sorryġ. Hi, sorry but my English isn't good as I wish, so I don't know if I'm doing all in the right way. If the issue is after shutdown: provide a log for before shutdown and one after (2 logs). If in doubt, just send a log and remember to record first. Many issues have been posted previously, but a very small percentage of people have PM'd me their log. Save the log file to a location of your choice.Įven though the log file is encrypted, share the log file with me by PM (provide link to file in cloud). Link to your log file stored in cloud, and screenshots if any.įirst, check the Record log box to start recording The post link at the top right of your post (copy and paste the link)ī. Private message me and include the following:Ī. (If someone else has already replied, then reply to that post and add your name to the list)ģ. Simply reply and add your name at the bottom of the post. To make reporting easier for you, if you see another member post the same issue you are experiencing:ġ. NEW - When your issue has already been reported
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible. Use our log collection function: Settings=>About=>App diagnostics Previous version of firmware or software that worked as expectedġ0.
3rd-party peripheral, audio, or lighting softwareĨ.
When reporting a new issue, include the following info:Ĥ. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.
To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).īefore reporting issues, please make sure you have the latest software and firmware.īe clear about the key issue. Optimized component update process & Fix update failed issuesĮnhanced GUI layout and UI interactive behavior Suggest to uninstall Aura Sync software if already installed.ĪuraLayerManager(AURA lighting effect add-on) V0.0.18Īdded AniMe Matrix Editor multi-device supportĪdded FanXpert feature for Motherboard device typeĪdded "ROG CITATEL XV" direct link to "Recommended"įixed system suspend/resume lighting effect frozen issue There are several improvement and new features, many of the issues reported have also been fixed.